{"id":1468,"date":"2026-03-30T20:30:53","date_gmt":"2026-03-30T20:30:53","guid":{"rendered":"https:\/\/trucentive.com\/success\/?p=1468"},"modified":"2026-03-30T20:30:53","modified_gmt":"2026-03-30T20:30:53","slug":"gift-card-incentive-return-policy","status":"publish","type":"post","link":"https:\/\/trucentive.com\/success\/gift-card-incentive-return-policy","title":{"rendered":"Gift Card &amp; Incentive Return Policy"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Overview<\/h3>\n\n\n\n<p>To ensure consistency, security, and vendor compliance, we have updated our policy regarding gift cards and incentives that have already been claimed and delivered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Policy Update<\/h3>\n\n\n\n<p>Effective immediately,&nbsp;<strong>we are no longer able to process voids, cancellations, or returns<\/strong>&nbsp;for any gift cards or incentives that meet the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The reward has been\u00a0<strong>claimed by the recipient<\/strong>, and<\/li>\n\n\n\n<li>The reward has been\u00a0<strong>successfully delivered<\/strong>\u00a0(via email, digital fulfillment, or physical shipment)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why This Policy Exists<\/h3>\n\n\n\n<p>Once a gift card or incentive has been claimed and delivered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is considered\u00a0<strong>finalized and accessible<\/strong>\u00a0to the recipient<\/li>\n\n\n\n<li>We are\u00a0<strong>unable to guarantee the value has not been used or accessed<\/strong><\/li>\n\n\n\n<li>Our fulfillment partners\u00a0<strong>do not allow reversals<\/strong>\u00a0after delivery<\/li>\n<\/ul>\n\n\n\n<p>This policy helps protect against fraud, misuse, and financial discrepancies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Can Be Modified or Cancelled<\/h3>\n\n\n\n<p>We&nbsp;<em>can<\/em>&nbsp;assist with changes in the following scenarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rewards that are\u00a0<strong>still pending and have not been claimed<\/strong><\/li>\n\n\n\n<li>Orders that have been\u00a0<strong>submitted but not yet processed or fulfilled<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If you need to make a change, please contact support as soon as possible to increase the likelihood we can assist.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Need Help?<\/h3>\n\n\n\n<p>If you have questions about an order or need assistance, please contact our support team. We\u2019re here to help guide you before rewards are claimed and delivered. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview To ensure consistency, security, and vendor compliance, we have updated our policy regarding gift cards and incentives that have already been claimed and delivered. Policy Update Effective immediately,&nbsp;we are no longer able to process voids, cancellations, or returns&nbsp;for any gift cards or incentives that meet the following criteria: Why This Policy Exists Once a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1469,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1,15],"tags":[],"class_list":["post-1468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","category-troubleshooting"],"_links":{"self":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/1468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/comments?post=1468"}],"version-history":[{"count":1,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/1468\/revisions"}],"predecessor-version":[{"id":1470,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/1468\/revisions\/1470"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/media\/1469"}],"wp:attachment":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/media?parent=1468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/categories?post=1468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/tags?post=1468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}