{"id":836,"date":"2025-04-16T22:40:33","date_gmt":"2025-04-16T22:40:33","guid":{"rendered":"https:\/\/trucentivemail.com\/Help\/?post_type=ht_kb&p=836"},"modified":"2026-03-30T20:56:24","modified_gmt":"2026-03-30T20:56:24","slug":"multi-select-feature-or-can-recipients-choose-more-then-one-incentive-per-envelope","status":"publish","type":"post","link":"https:\/\/trucentive.com\/success\/multi-select-feature-or-can-recipients-choose-more-then-one-incentive-per-envelope","title":{"rendered":"Multi-Select Feature or can recipients choose more then one incentive per envelope?"},"content":{"rendered":"\n

The MultiSelect<\/strong> feature allows recipients to choose multiple items from a single delivery, maximizing the flexibility and value of every reward, gift, incentive, or payment.<\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

With MultiSelect, recipients can combine various reward types\u2014such as eGiftCards, branded merchandise, and custom SWAG\u2014into a single seamless experience. This feature is especially valuable for international rewards, fixed-value items, or scenarios with merchant and delivery fees.<\/p>\n\n\n\n

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Key Features<\/h2>\n\n\n\n
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  • Select Multiple Items:<\/strong> Recipients can now use the total value of their delivery across more than one reward.<\/li>\n\n\n\n
  • Mix Reward Types:<\/strong> Combine physical and digital items, gift cards from different brands, or fixed and variable-value items.<\/li>\n\n\n\n
  • Fee Transparency:<\/strong> All fees (e.g., delivery or merchant fees) are shown clearly and are deducted from the total value.<\/li>\n<\/ul>\n\n\n\n
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    Example Scenarios<\/h2>\n\n\n\n
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    • Multiple eGiftCards:<\/strong> A recipient can mix and match cards\u2014for example, combining an Amazon and Starbucks gift card\u2014or even choose multiple cards from the same brand.<\/li>\n\n\n\n
    • SWAG & eGiftCards:<\/strong> Recipients can select branded merchandise and use the remaining balance for a Visa or Starbucks card.<\/li>\n\n\n\n
    • International eGiftCards:<\/strong> Choose multiple fixed-value gift cards from a single merchant and apply any remaining value to a variable option.<\/li>\n<\/ul>\n\n\n\n
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      Benefits<\/h2>\n\n\n\n

      For Recipients<\/h3>\n\n\n\n
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      • More Freedom of Choice:<\/strong> Studies suggest choice increases satisfaction by 10\u201330%.<\/li>\n\n\n\n
      • Use Full Delivery Value:<\/strong> Combine fixed and variable items to maximize reward usage.<\/li>\n\n\n\n
      • Transparent Fees:<\/strong> Clearly see which options include fees and make informed decisions.<\/li>\n<\/ul>\n\n\n\n

        For Senders<\/h3>\n\n\n\n
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        • Simplified Planning:<\/strong> No need to reserve extra funds for delivery or merchant fees.<\/li>\n\n\n\n
        • Greater Transparency:<\/strong> Eliminates confusion about physical vs. digital gift card values.<\/li>\n\n\n\n
        • Higher Perceived Value:<\/strong> Offering choice increases the perceived value of your reward.<\/li>\n\n\n\n
        • Streamlined Setup:<\/strong> Tax, shipping, and other costs are visible during project setup.<\/li>\n<\/ul>\n\n\n\n
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          Implementation Details<\/h2>\n\n\n\n

          What You Need to Do<\/h3>\n\n\n\n
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          • No action is required.<\/strong> Your current projects will automatically support MultiSelect.<\/li>\n\n\n\n
          • To cover fees:<\/strong> If you want to include delivery or merchant fees in your gift value, increase the incentive amount accordingly.<\/li>\n\n\n\n
          • Recipient pays by default:<\/strong> If a recipient selects an item with a fee (e.g., physical card delivery), that cost will be deducted from their total.<\/li>\n<\/ul>\n\n\n\n
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            Opting Out of MultiSelect<\/h2>\n\n\n\n

            If you prefer to keep your current setup without offering MultiSelect, you can opt-out on a per-project basis:<\/p>\n\n\n\n

            To Use Classic Mode:<\/h3>\n\n\n\n
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            1. Go to the Settings<\/strong> tab within your project.<\/li>\n\n\n\n
            2. Select Classic Mode<\/strong> to disable MultiSelect for that project.<\/li>\n<\/ol>\n\n\n\n

              Deliveries in Classic Mode will follow the existing single-selection format.<\/p>\n\n\n\n

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