{"id":880,"date":"2025-12-07T21:20:59","date_gmt":"2025-12-07T21:20:59","guid":{"rendered":"https:\/\/trucentivemail.com\/Help\/?post_type=ht_kb&#038;p=880"},"modified":"2025-12-08T13:29:55","modified_gmt":"2025-12-08T13:29:55","slug":"how-to-request-a-refund-on-account-funds","status":"publish","type":"post","link":"https:\/\/trucentive.com\/success\/how-to-request-a-refund-on-account-funds","title":{"rendered":"Returning Account or Project Funds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"880\" class=\"elementor elementor-880\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b2aead e-flex e-con-boxed e-con e-parent\" data-id=\"76b2aead\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10bebc13 elementor-widget elementor-widget-text-editor\" data-id=\"10bebc13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>You can request a refund on account funds through the TruCentive Platform.<\/p>\n\n<p>First go to the Billing&gt;Overview tab<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"386\" height=\"1024\" class=\"wp-image-881\" style=\"width: 195px; height: auto;\" src=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.07.36-PM-386x1024.png\" alt=\"\" srcset=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.07.36-PM-386x1024.png 386w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.07.36-PM-113x300.png 113w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.07.36-PM.png 509w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/><\/figure>\n\n<p>Next click on the &#8220;Return Funds&#8221; button:<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-882\" src=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.21-PM-1024x339.png\" alt=\"\" \/><\/figure>\n\n<p>Fill out the form and a request will be sent to the TruCentive finance department.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"414\" class=\"wp-image-883\" src=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-1024x414.png\" alt=\"\" srcset=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-1024x414.png 1024w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-300x121.png 300w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-768x310.png 768w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-1536x621.png 1536w, https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-07-at-4.08.57-PM-2048x828.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Your return of funds will be processed to the original method of payment and can be expected in 7-10 business days. If you have questions or need support with your return, please contact support@trucentive.com<\/p>\n\n<p>Here is a short video walkthrough:<\/p>\n\n<figure class=\"wp-block-video\"><video style=\"aspect-ratio: 2812 \/ 1160;\" src=\"https:\/\/trucentive.com\/success\/wp-content\/uploads\/2025\/10\/Screen-Recording-2025-10-09-at-10.02.24-AM.mov\" controls=\"controls\" width=\"2812\" height=\"1160\"><\/video><\/figure>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You can request a refund on account funds through the TruCentive Platform.<\/p>\n<p>First go to the Billing>Overview tab<\/p>\n","protected":false},"author":1,"featured_media":1257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[25,11,13],"tags":[37],"class_list":["post-880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-set-up-tab","category-account-management","category-funding","tag-x"],"_links":{"self":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/comments?post=880"}],"version-history":[{"count":11,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/880\/revisions"}],"predecessor-version":[{"id":1266,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/posts\/880\/revisions\/1266"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/media\/1257"}],"wp:attachment":[{"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/media?parent=880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/categories?post=880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trucentive.com\/success\/wp-json\/wp\/v2\/tags?post=880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}