Physical or Digital Reloadable Mastercard

Use your TruCentive reward to request a new reloadable virtual or physical Mastercard, or add funds to an existing eligible reloadable Mastercard card. This guide walks you through selecting your

First Steps

Deliver to Teams

Creating a connection between your Qualtrics account and TruCentive is simple. It requires no special Qualtrics permissions and incurs no additional costs. Steps: Contact Support@trucentive.com and request a connection. Provide

Gift Card & Incentive Return Policy

Overview To ensure consistency, security, and vendor compliance, we have updated our policy regarding gift cards and incentives that have already been claimed and delivered. Policy Update Effective immediately, we are

Qualtrics Integration

Returning Account or Project Funds

You can request a refund on account funds through the TruCentive Platform. First go to the Billing>Overview tab

How to add/remove members at project level

Account > Members > Project Level Click the Actions drop-down menu in the far-right column, then click Delete to remove the member. You may also click on edit in the

Can my survey automatically send incentives?

Yes! TruCentive can integrate with the apps you use every day, including Salesforce, Qualtrics, Momentive, Zapier, RedCap, SugarCRM, Namely, and many others. Account > API > + Create New Grant

How do I invite people to my project?

Home Page > Accounts > Members To invite another person or a group of people to your account or project, first go to the Home Page on the platform On

Can TruCentive let me know when my account is low on funds?

Yes! Account > Funding Reminders > Add Funding Reminder > choose Account or Project > click Create Funding Reminder On the gray navigation bar on the left side of your

How long does it take for funds to be deposited in my account?

Time to process your deposit ACH – Deposit may take up to 6 business days Check – Deposit may take up to 6 business days Credit Cards – Deposit may

Which credit cards does TruCentive accept as forms of payment?

TruCentive makes it easy to fund your account so you can start sending rewards right away. In addition to options like ACH, wire transfer, and check, many customers prefer the