TruCentive is committed to making our platform usable by the widest possible range of people, including those who rely on assistive technology
Our Standard
We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and with applicable Section 508 requirements.
Conformance Status
TruCentive maintains a current Accessibility Conformance Report based on the VPAT 2.5Rev template, covering WCAG 2.0, 2.1 and 2.2 at Levels A and AA for the TruCentive platform. Across the assessed success criteria, the platform substantially conforms. Where a criterion is only partially supported, it is identified in the report together with our remediation position. We publish the full report rather than a summary, because institutional customers need the detail. To request the current report, email accessibility@trucentive.com.
Scope
This statement covers the content and interfaces TruCentive designs and controls at trucentive.com and app.trucentive.com. Our platform may present content originating from third parties, including payment providers and merchant catalogs. We do not control how those parties build their content. We select providers with accessibility in mind, and we raise issues with them where our customers or recipients encounter barriers.
How We Test
We evaluate accessibility using a combination of automated scanning, manual testing and expert review. Reviews are conducted periodically and following significant releases, and the results inform our remediation planning.
Ongoing Work
Accessibility is continuous rather than a finished state. Where content does not yet meet our target, we prioritize remediation based on the impact on users, how frequently the feature is used, and technical feasibility.
Alternative Formats and Accommodations
If you need information in an alternative format, or a reasonable accommodation to access any TruCentive content or service, contact us. We will respond promptly and work with you to provide access.
Feedback
We want to hear about barriers you encounter. Email: accessibility@trucentive.com Please include the page or feature involved, a description of the problem, and the assistive technology and browser you were using, if applicable. We aim to acknowledge accessibility reports within two business days.
Agreements
Where TruCentive has entered into a written agreement containing accessibility commitments, warranties or service
levels, the terms of that agreement govern and take precedence over this statement.
Last reviewed: July 19, 2026
Here is a list of current known issues: Note: Resolved issues are typically removed after 90 days
Issue ID
Description
WCAG Criteria
Status
Date Identified
Target Fix Date
Notes
26-02
Status messages not consistently announced to assistive technology
4.1.3
In-Process
2/21/2026
9/21/2026
None
| Principle | Guideline | Criteria (Success Criterion) | Description |
|---|---|---|---|
| Perceivable | Text Alternatives | 1.1.1 Non-text Content | Provide text alternatives for non-text content. |
| Time-based Media | 1.2.1 Audio-only and Video-only (Prerecorded) | Provide alternatives for time-based media. | |
| 1.2.2 Captions (Prerecorded) | Captions for prerecorded audio content in synchronized media. | ||
| 1.2.3 Audio Description or Media Alternative (Prerecorded) | Provide audio description or alternative for video. | ||
| Adaptable | 1.3.1 Info and Relationships | Information and relationships are programmatically conveyed. | |
| 1.3.2 Meaningful Sequence | Ensure content is presented in meaningful order. | ||
| 1.3.3 Sensory Characteristics | Instructions do not rely solely on sensory characteristics (shape, color, etc.). | ||
| Distinguishable | 1.4.1 Use of Color | Do not rely on color alone to convey information. | |
| 1.4.2 Audio Control | Users can pause/stop audio longer than 3 seconds. | ||
| 1.4.3 Contrast (Minimum) | Text contrast ratio is at least 4.5:1. | ||
| 1.4.4 Resize Text | Text resizable up to 200% without loss of content. | ||
| 1.4.5 Images of Text | Use text instead of images of text where possible. | ||
| Operable | Keyboard Accessible | 2.1.1 Keyboard | All functionality is available via keyboard. |
| 2.1.2 No Keyboard Trap | Focus can be moved away using keyboard. | ||
| Enough Time | 2.2.1 Timing Adjustable | Users can adjust or disable time limits. | |
| 2.2.2 Pause, Stop, Hide | Users can pause, stop, or hide moving content. | ||
| Seizures | 2.3.1 Three Flashes or Below Threshold | No content flashes more than 3 times per second. | |
| Navigable | 2.4.1 Bypass Blocks | Provide a way to skip to main content. | |
| 2.4.2 Page Titled | Pages have descriptive titles. | ||
| 2.4.3 Focus Order | Focus moves in a logical order. | ||
| 2.4.4 Link Purpose (In Context) | Link purpose is clear from text alone or context. | ||
| 2.4.5 Multiple Ways | Provide multiple ways to locate pages. | ||
| 2.4.6 Headings and Labels | Headings and labels describe purpose. | ||
| Understandable | Readable | 3.1.1 Language of Page | Primary language is programmatically defined. |
| 3.1.2 Language of Parts | Language changes are programmatically indicated. | ||
| Predictable | 3.2.1 On Focus | Focus does not trigger unexpected changes. | |
| 3.2.2 On Input | Input changes do not trigger unexpected context changes. | ||
| Input Assistance | 3.3.1 Error Identification | Errors are identified and explained. | |
| 3.3.2 Labels or Instructions | Provide labels or instructions when input is required. | ||
| 3.3.3 Error Suggestion | Suggestions are provided when errors occur. | ||
| 3.3.4 Error Prevention (Legal, Financial, Data) | Critical data transactions are reversible, confirmed, or reviewed. | ||
| Robust | Compatible | 4.1.1 Parsing | Ensure valid code for assistive technologies. |
| 4.1.2 Name, Role, Value | UI components expose proper name, role, value to assistive technologies. |
