Simple Pricing.
Two Plans.
One Smart Decision.
Choose the plan that fits how your organization wants to manage unclaimed deliveries.
Two plans. Total simplicity.
No tiers, no seat fees, no subscription fee, full visibility to claim rates/breakage no hidden costs.
Choose based on how you want to handle unclaimed funds.
Default plan at signup – No credit car required
Switch you plan at any time – Monitor your claim rate
The traditional incentives model: no delivery fee, but unclaimed funds are not returned. Best for programs where recovering unused budget is not a priority.
ENTERPRISE OPTIONS
Built for organizations managing programs at scale
TruCentive Enterprise options are available for organizations that manage multiple programs, departments, studies, regions, or business units while still needing centralized oversight and control. Each account can operate independently with its own users, budgets, projects, and permissions, while enterprise administrators maintain systemwide visibility through Account Roll-Up Reporting, centralized controls, and Account-to-Account Funds Management.
calculate my savings
Most platforms count a delivery as claimed the moment it hits an email system — not when a real person actually receives it, opens it, and claims it. TruCentive gives you the truth, the visibility, and the funds back when recipients don’t claim.
The real cost of “free”
On traditional platforms, unclaimed funds stay with the provider. Industry data shows 32% of digital incentives go unclaimed — meaning on a $10,000 program, $3,200 quietly disappears.
TruCentive charges a small delivery fee — typically 6% — and automatically returns every unclaimed dollar to your account. On average, our customers save 23% over “free delivery” after fees.
Why TruCentive is different
Most platforms mark a delivery claimed when it reaches an inbox — not when a real person opens and redeems it. TruCentive tracks the full journey: sent, viewed, claimed, or expired.
Unlike other platforms, Free Delivery includes reminder emails. Reminders increase claim rates significantly — which means better ROI on programs you’re already running for free.
See claim rates at the account level and by individual project. Know your real-world performance before you choose a plan. The data is yours — always.
On Pay as You Go, unclaimed funds are automatically returned to your account when a delivery expires. No chasing, no requests — the money is just there.
Look at your actual claim rate data, run it through our calculator, and pick the plan that saves you more. We make it easy to switch — no lock-in, no contracts.
We earn our fee when you send — not from unclaimed funds sitting in our account. That means our incentives are aligned with yours: higher claim rates are good for everyone.
Why TruCentive is different
Correct. Neither Free Delivery nor Pay as You Go has a monthly or annual subscription fee. You pay only when you send — a delivery fee on Pay as You Go, or nothing on Free Delivery.
Use our pricing calculator to enter your number of deliveries, average incentive value, and estimated claim rate. The calculator shows your total program cost on each plan side by side, including the net cost after unclaimed funds are returned on Pay as You Go.
A delivery is only counted as claimed when the actual recipient opens the delivery and selects their reward. Unlike other platforms, we do not count a delivery as claimed simply because it arrived in an email system or inbox.
You set the expiration period for each project. Once that period is reached and a delivery has not been claimed, the full value is automatically returned to your TruCentive account balance. No requests, no waiting.
Yes. Free Delivery includes up to 2 reminder emails per delivery. Most other platforms either charge for reminders or don’t offer them at all. Reminders meaningfully increase claim rates, which is why we include them on every plan.
Enterprise customers on Essentials can add HIPAA de-identification, multi-account management, and custom pricing for high-volume programs. Contact our sales team to discuss what your program needs.
Yes, at any time. There are no contracts or lock-in periods. As your claim rate data matures, you can use the calculator to reassess which plan makes more sense and switch accordingly.
Know your numbers
Industry data shows 31.9% of digital incentives went unclaimed in 2025. But claim rates vary widely by program type, audience, and delivery method.
TruCentive gives you account-wide and project-level claim rate reporting so you can see exactly how your programs are performing — and make an informed decision about which plan saves you more.
That clarity is free on both plans. Always.
Typical claim rate benchmarks
Benchmarks are illustrative. Your TruCentive dashboard shows your exact rates by project and across your account.
TruCentive reserves the right to add, modify, change, improve or discontinue programs and associated products without notice. All products are subject to availability, and all fees are subject to change without notice.
A short demo is the perfect way to show you how TruCentive can help you realize your rewards, gifts, or payout goals in a real-world scenarios.
