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Incentives / Prepaid & Payments

Prepaid cards, PayPal, Venmo, ACH, and more — maximum flexibility for every recipient

TruCentive supports eight payment delivery types so every recipient — regardless of banking situation, geography, or preference — can receive their reward in the format that works best for them.

payment types — Visa, Mastercard, Amex, PayPal, Venmo, ACH, check, debit deposit

300+

countries supported for PayPal delivery

100%

of unclaimed payment value returned to your account automatically

Payment types

Every payment format your recipients might prefer

Curate one payment type or offer several. Recipients choose their preference from the options you configure — giving them genuine flexibility without requiring you to manage multiple payment systems.

Prepaid Visa

Accepted worldwide

Use anywhere Visa is accepted — online, in-store, globally. No restrictions on where it can be spent.

Prepaid Mastercard

Accepted worldwide

Use anywhere Mastercard is accepted — maximum geographic flexibility for any recipient in any country.

Prepaid Amex

Accepted at Amex merchants

American Express prepaid cards for recipients who prefer Amex acceptance and the Amex brand experience.

PayPal

300+ countries

Recipients transfer funds to their PayPal account — one of the most globally flexible delivery options available.

Venmo

United States

Peer-to-peer transfer to a recipient’s Venmo account — popular with younger US audiences and freelance workers.

ACH bank deposit

Direct to bank

Direct deposit to a recipient’s US bank account via ACH. Funds arrive within 1–3 business days.

Mailed check

Physical delivery

A physical check mailed to the recipient’s address — suitable for recipients without digital payment preferences.

Deposit to debit

Linked debit card

Direct deposit to a recipient’s linked debit card. Funds available as quickly as same business day.

Why prepaid and payments work

The most universally appreciated reward type

Prepaid cards and direct payments consistently rank as the top-preferred incentive type across demographics — because they give recipients complete freedom to spend on what matters most to them at any given moment.

Accepted everywhere

Prepaid Visa and Mastercard are accepted at virtually any merchant globally — online, in-store, subscription services. No category restrictions, no brand limitations.

Ideal for diverse audiences

Clinical trial participants, global research panels, and international channel partners each have different banking infrastructure. TruCentive’s eight payment types ensure everyone can claim.

HIPAA-compatible delivery

For research and clinical programs, payment delivery can be combined with HIPAA de-identification on the Enterprise plan — participants receive payment without their PII being stored.

Mix with gift cards and merch

MultiSelect delivery lets you combine prepaid payments with gift cards and merchandise in a single program. Recipients see the full curated mix and choose what works for them.

Common questions

Prepaid & payments — frequently asked questions

What prepaid and payment types does TruCentive support?

TruCentive supports prepaid Visa, Mastercard, and American Express cards (usable anywhere those networks are accepted), PayPal transfer, Venmo transfer, ACH bank deposit, mailed physical check, and deposit to debit card. Recipients choose their preferred payment method from the options you curate.

How does PayPal delivery work?

Recipients select PayPal as their reward, enter their PayPal email, and the funds are transferred to their PayPal account. PayPal delivery is available in 300+ countries, making it one of the most globally flexible payment options on the platform.

Can recipients deposit to their bank account directly?

Yes. TruCentive supports ACH direct deposit to a recipient’s bank account and deposit to debit card. Recipients enter their bank details securely on the claim page. Funds are deposited within 1–3 business days depending on the recipient’s bank.

Are prepaid Visa and Mastercard cards accepted everywhere?

Prepaid Visa and Mastercard rewards are accepted at any merchant where Visa or Mastercard is accepted worldwide — including online and in-store purchases. They are the most universally flexible reward type, giving recipients complete freedom of choice.

What happens to unclaimed payment rewards?

TruCentive returns 100% of unclaimed payment reward value to your account at the expiry date you set. This applies to all payment types — prepaid cards, PayPal, ACH, and check. No manual request is required.

Explore the full catalog

Every type of incentive, from one platform

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