SOC2 TYPE II Certified · HIPAA · PCI DSS · WC3 (WCAG) 3.0
Unclaimed rewards returned to you — most customers save 23% vs. “free” delivery platforms
Support | 415-386-8600
SOC2 TYPE II Certified · HIPAA · PCI DSS · WC3 (WCAG) 3.0
Unclaimed rewards returned to you — most customers save 23% vs. “free” delivery platforms
Support | 415-386-8600
TruCentive automates delivery of clinical trial participant compensation and reimbursement via email, SMS, or in-person bulk links — with full HIPAA de-identification, a complete audit trail, and 100% of unclaimed rewards returned to your account.
Traditional clinical trial compensation strategies cost programs time, money, and — most critically — participants. Approximately 25–30% of Phase III trial participants drop out before a study completes. TruCentive gives research coordinators the tools to design compelling compensation programs, automate delivery and reminders, and return every unclaimed dollar to the study budget automatically.
Use cases
TruCentive supports the full range of clinical trial compensation from a single platform — study visits, travel, milestones, and multi-wave studies. Build once, automate the delivery, and get unused budget back automatically.
Deliver participant compensation immediately after each study visit — in the clinic or remotely. Supports individual ad-hoc sends and bulk file upload for high-volume trials. Automated reminders increase claim rates without coordinator intervention.
Per-visit deliveryAd-hoc and bulk sendAutomated remindersEdit, resend, revoke
Reimburse participants for travel, parking, and lodging expenses without handling cash or checks. Prepaid Visa and PayPal options give participants flexibility. Full financial audit trail for sponsor reporting.
Prepaid Visa / MastercardPayPal and VenmoMailed check optionSponsor audit trail
Reward participants for reaching key study milestones — screening completion, first dose, mid-study assessment, and final visit. Automate delivery so coordinators focus on the trial, not the logistics.
Screening completionFirst dose deliveryMid-study rewardsFinal visit bonus
Manage compensation across multiple study waves from a single project. Schedule payments at Day 0, Day 30, Day 90, or trigger on milestone completion. Reminders stop automatically when the participant claims.
Multi-wave automationFlexible schedulingAuto-stop on claimWave-by-wave reporting
Export bulk compensation links for in-person distribution at clinical sites. Participants receive a printed or on-screen QR code and claim their compensation on their own device at their own pace — no email required.
Bulk link exportQR code deliveryNo email requiredOn-site claim pages
Support decentralized clinical trial (DCT) models with fully remote compensation delivery. Participants receive and claim rewards from home via email or SMS — maintaining engagement without site visits.
DCT and virtual trialsEmail and SMS delivery120+ countriesLocal currency support
Three principles
The best clinical trial compensation programs share three foundations. TruCentive is designed to support all three.
Straightforward compensation allows coordinators to allocate their time to the trial rather than logistical issues. For subjects, prompt and hassle-free compensation is a tangible acknowledgment of their valuable participation — and builds the trust that keeps them in the study.
Approximately 30% of studies are terminated early because they cannot enroll enough participants. Compelling compensation options attract more diverse subjects and retain them longer. 86% of subjects select a variety of gift cards throughout the course of any given study — choice drives engagement.
Flexibility in managing compensation delivery via SMS, email, or in-person — with the ability to resend, edit, or revoke deliveries — simplifies ongoing management across complex, multi-site, multi-wave studies. Subject flexibility in choice respects participant autonomy and meets diverse needs.
Platform features
Design, deliver, and track clinical trial compensation without administrative overhead. TruCentive connects to your study management tools via API and handles everything from delivery to refund automatically.
When de-identification is active, all email addresses of subjects enrolled in a compensation program are permanently anonymized within TruCentive. Subject IDs can be used to maintain tracking without storing personally identifiable information — allowing your team full platform access without data privacy concerns.
Design the full subject journey — initial compensation delivery, automated reminder schedule, and post-claim follow-up — without any code. Start from a pre-built clinical trial template or build from scratch. Your institution’s logo is applied automatically.
Set a reminder schedule once and TruCentive handles everything. Reminders automatically stop when the subject claims — so coordinators never send a reminder to someone who has already received their compensation. Multi-wave study automation handles Day 0, Day 30, and Day 90 payments from a single project setup.
Every delivery, claim, and refund is tracked with a complete audit trail — suitable for sponsor reporting, IRB submission, and institutional finance sign-off. Real-time visibility into claim rates by subject, study arm, and site.
Compensation options
When subjects choose their own compensation — rather than receiving a fixed gift — retention improves by 23% and perceived value increases. TruCentive offers the industry’s most extensive catalog, from everyday essentials to flexible payments.
Common questions
Other TruCentive solutions
Get started
Book a free design session and leave with a complete, ready-to-send project — your institution’s branding, your study structure, your compensation selections. No credit card required.
