TruCentive offers over 100,000 merchandise items including tech accessories, drinkware, bags and backpacks, apparel, home goods, sports and outdoor gear, and personal care products. Branded SWAG options include custom logowear, embroidered caps, branded drinkware, and promotional merchandise with your company logo applied.

TruCentive partners with fulfillment vendors to produce branded merchandise with your logo applied — including embroidered polos and quarter-zips, printed T-shirts, laser-engraved drinkware, and custom-branded bags. Recipients choose their size and color preference at the time of claiming. Items are shipped directly to their address.

Yes. TruCentive’s MultiSelect delivery lets you curate a merchandise catalog — a selection of specific items or categories — and recipients choose what they want at claim time. You can also offer a fixed single item for programs where consistency matters, such as company SWAG stores.

Standard merchandise ships within 2–5 business days after claim. Branded SWAG with custom embroidery or printing typically ships within 5–10 business days. Delivery timelines are shown to recipients at the time of claiming so expectations are set correctly.

TruCentive returns 100% of unclaimed merchandise reward value to your account at the expiry date you set. If a recipient does not claim their item within the window, the full value is returned — not kept by TruCentive.