TruCentive is committed to ensuring digital accessibility for all users. We strive to make the TruCentive App accessible and usable by everyone, regardless of ability. Our goal is to provide an inclusive experience that allows all users to successfully access and interact with our platform.
TruCentive Inc. takes the following measures to support and enhance the accessibility of the TruCentive App:
The Web Content Accessibility Guidelines (WCAG) define requirements for improving digital accessibility for people with disabilities. These guidelines offer three levels of conformance: Level A, Level AA, and Level AAA. TruCentive strives to meet WCAG 2.1 Level AA standards within the TruCentive App.
Current Status:
The TruCentive App is partially conformant with WCAG 2.1 Level AA. This means that while many aspects of the app meet accessibility standards, there may still be areas where full conformance has not yet been achieved. We are continuously working to improve these areas as part of our ongoing product development efforts.
TruCentive Inc. is committed to ongoing accessibility improvements. As technology and accessibility standards evolve, we will continue to enhance the TruCentive App to ensure it remains inclusive and usable for all users. We actively seek feedback and engage with accessibility experts to ensure our app reflects best practices in accessible design.
This statement was last updated: January 4, 2025
Here is a list of current known issues: Note: Resolved issues are typically removed after 90 days
Issue ID
Description
WCAG Criteria
Status
Date Identified
Target Fix Date
Notes
25-06
Question text is not associated with the Time Zone selection combo box
1.2.2
In-Process
1/05/2025
5/15/2025
Arrow keys may be uses as a workaround
25-11
Add + link is both a heading and a link
NA
Evaluation
2/11/2025
Evaluation
25-12
screen reader doesn’t update that an incentive was successfully added
1.2.2
In-Process
2/11/2025
4/1/2025
Page refresh does indicate
25-13
Delivery Tab – The actual behavior of the checkbox isn’t clear
1.1.1
In-Process
2/17/2025
4/1/2025
Checkbox supports multiple functions for group edits.
| Principle | Guideline | Criteria (Success Criterion) | Description |
|---|---|---|---|
| Perceivable | Text Alternatives | 1.1.1 Non-text Content | Provide text alternatives for non-text content. |
| Time-based Media | 1.2.1 Audio-only and Video-only (Prerecorded) | Provide alternatives for time-based media. | |
| 1.2.2 Captions (Prerecorded) | Captions for prerecorded audio content in synchronized media. | ||
| 1.2.3 Audio Description or Media Alternative (Prerecorded) | Provide audio description or alternative for video. | ||
| Adaptable | 1.3.1 Info and Relationships | Information and relationships are programmatically conveyed. | |
| 1.3.2 Meaningful Sequence | Ensure content is presented in meaningful order. | ||
| 1.3.3 Sensory Characteristics | Instructions do not rely solely on sensory characteristics (shape, color, etc.). | ||
| Distinguishable | 1.4.1 Use of Color | Do not rely on color alone to convey information. | |
| 1.4.2 Audio Control | Users can pause/stop audio longer than 3 seconds. | ||
| 1.4.3 Contrast (Minimum) | Text contrast ratio is at least 4.5:1. | ||
| 1.4.4 Resize Text | Text resizable up to 200% without loss of content. | ||
| 1.4.5 Images of Text | Use text instead of images of text where possible. | ||
| Operable | Keyboard Accessible | 2.1.1 Keyboard | All functionality is available via keyboard. |
| 2.1.2 No Keyboard Trap | Focus can be moved away using keyboard. | ||
| Enough Time | 2.2.1 Timing Adjustable | Users can adjust or disable time limits. | |
| 2.2.2 Pause, Stop, Hide | Users can pause, stop, or hide moving content. | ||
| Seizures | 2.3.1 Three Flashes or Below Threshold | No content flashes more than 3 times per second. | |
| Navigable | 2.4.1 Bypass Blocks | Provide a way to skip to main content. | |
| 2.4.2 Page Titled | Pages have descriptive titles. | ||
| 2.4.3 Focus Order | Focus moves in a logical order. | ||
| 2.4.4 Link Purpose (In Context) | Link purpose is clear from text alone or context. | ||
| 2.4.5 Multiple Ways | Provide multiple ways to locate pages. | ||
| 2.4.6 Headings and Labels | Headings and labels describe purpose. | ||
| Understandable | Readable | 3.1.1 Language of Page | Primary language is programmatically defined. |
| 3.1.2 Language of Parts | Language changes are programmatically indicated. | ||
| Predictable | 3.2.1 On Focus | Focus does not trigger unexpected changes. | |
| 3.2.2 On Input | Input changes do not trigger unexpected context changes. | ||
| Input Assistance | 3.3.1 Error Identification | Errors are identified and explained. | |
| 3.3.2 Labels or Instructions | Provide labels or instructions when input is required. | ||
| 3.3.3 Error Suggestion | Suggestions are provided when errors occur. | ||
| 3.3.4 Error Prevention (Legal, Financial, Data) | Critical data transactions are reversible, confirmed, or reviewed. | ||
| Robust | Compatible | 4.1.1 Parsing | Ensure valid code for assistive technologies. |
| 4.1.2 Name, Role, Value | UI components expose proper name, role, value to assistive technologies. |
The merchants represented are not sponsors of the rewards or are otherwise affiliated with TruCentive. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company’s website for additional terms and conditions. TruCentive© 2025
