RESEARCH INCENTIVES & PARTICIPANT PAYMENTS

Make every participant payment easier to send, claim, and track.

Create branded incentives for UX, market, survey, academic, and clinical research. Give participants a curated choice, deliver by email, SMS, or printed handout, and follow every delivery from send through claim.

Email · SMS · Print · API and integrations

BUILT-IN FOLLOW-THROUGH

A promised incentive should not disappear in an inbox.

TruCentive can send claim-aware reminders while an incentive remains unclaimed. After claim, use a follow-up message to thank participants, request feedback, or guide the next step.

ONE WORKSPACE

Everything your study team needs to stay in control

Build a consistent participant experience without forcing every study into the same workflow.

Flexible delivery

Send by email, SMS, Microsoft Teams, printed handout, exported link, or bulk link.

Participant choice

Curate gift cards, prepaid or direct payments, merchandise, SWAG, and charitable options by project.

Claim-stage visibility

See sent, viewed, claimed, and expired status, then filter and export reporting.

Changes without chaos

Edit, resend, or revoke a delivery when participant details or study plans change.

Program control

Use project roles, approvals, reusable templates, and multi-account rollups to scale beyond one study.

HOW IT WORKS

From study setup to reconciliation

Design the participant experience

Add your brand and message, define the incentive, and curate the options participants can choose.

Add or trigger participants

Enter recipients individually, upload a list, or automate delivery through SurveyMonkey, Zapier, or the TruCentive API.

Deliver and follow through

Send digitally or print for in-person delivery. Reminders can follow unclaimed incentives and stop after claim.

Track and reconcile

Monitor delivery and claim status, then report by account, project, date, or recipient. Export CSVs for reconciliation.

One project connects delivery, reminders, status, and reporting.

BUILT FOR RESEARCH

Made for the way research happens

Support different study designs with the same operational foundation.

Market, UX & survey research

Reward surveys, interviews, usability tests, focus groups, and other feedback activities with a branded participant experience.

Explore research compensation →

Academic & clinical programs

Configure milestone payments, stipends, reimbursements, and longitudinal follow-up around your approved study design.

See clinical trial payments →

Longitudinal & multi-part studies

Use claim-aware reminders and post-claim messages to support repeated participant touchpoints without manual follow-up.

See automated reminders →

RESEARCH WORKFLOWS IN PRACTICE

UCHICAGO MEDICINE

UChicago Medicine replaced manual gift-card purchasing and distribution with a branded survey-reward workflow delivered in minutes instead of days.

University of Chicago Medicine · Read the case study →

BUILD YOUR NEXT STUDY

See how TruCentive fits your participant payment workflow.

In a live design session, build a sample project with your branding, message, incentive selection, delivery method, and reminder cadence.

Compare plans and unclaimed-value treatment →

Pay as You Go returns unclaimed value after the claim period you set · Free Delivery is non-refundable