Clinical Trial Compensation & Reimbursement

Traditional clinical trial compensation strategies cost programs time, money, and, most importantly, participants.

Last year, TruCentive saved researchers hundreds of thousands of dollars in direct and administrative costs by helping update their programs to make them more compelling to participants, easier to manage, and more flexible to cope with the changing needs of researchers and their subjects.

Eliminate waste - Only pay for claimed compensation

CLINICAL TRIAL FAST FACTS

Send sample compensation and reimbursements to yourself or colleagues in minutes. No credit card is required to design and send stunning samples to show how your organization can improve enrollment, engagement, and retention.

Clinical trial fast facts:

  • 90% of clinical trials provide some form of compensation or reimbursement.
  • 20.5% of compensation went unclaimed in 2022
  •  Programs letting recipients choose their gift card have a 23% better retention.
  • Offering more compensation options increases enrollment diversity.
  • Only about 30% of all clinical trials registered on ClinicalTrials.gov include children, even though many drugs used in children have not been tested explicitly for pediatric use.
  • The top five most popular gift cards choices among subjects include Visa, Amazon, Target, Starbucks, Best Buy 
  • According to a study by the Biotechnology Innovation Organization, only about 9.6% of drugs that start in Phase I clinical trials will ultimately be approved
A woman in the clinical trial office getting her blood pressure checked.
Retaining patients in clinical trials continues to be a challenge. On average, 25-30% of participants in Phase III trials drop out before the study completes.

Three elements of well designed compensation program

1. Easy to administer & easy for subjects

Easy compensation processes for both administrators and subjects in clinical trials are key to retention and engagement. 

2. Compelling research & compensation

Compelling messaging, design, and attractive compensation options attract highly engaged and diverse audiences. 

3. Flexibility to meet research & subject needs

Flexible compensation delivery and recipient options reduce management overhead while assuring subject retention.

ENROLLMENT, ENGAGEMENT & RETENTION

EASY

Straightforward compensation allows administrators to allocate their time to the trial rather than logistical issues. 

For subjects, prompt and hassle-free compensation is a tangible acknowledgment of their valuable participation and builds trust, ensuring they feel valued and respected in the process.

COMPELLING

Approximately 30% of studies, end up being terminated early because they cannot enroll enough participants. Compelling compensation options attract more subjects and retain them longer.  

86% of subjects select a variety of gift cards throughout the course of any given study.

FLEXIBLE

Flexibility in managing compensation delivery via SMS, email, or in-person with the ability to resend, edit, or revoke deliveries simplifies deliveries and ongoing management. 

Subject flexibility in choice with options ranging from Visa, AMEX, 3,000+ merchant gift cards, and many physical card options.

TruCentive Carrot top

Spend 20 minutes getting to know how TruCentive increases clinical trial enrollment, engagement, and retention.

We’re changing the way incentives are delivered!

Choice Matters

Offering participants a choice of gift cards or payment methods encourages enrollment and participation as subjects look to future needs.

Increased sense of control

When participants are given a choice, they feel more in control of the process and more invested in the trial.

Enhanced motivation

By allowing participants to select a gift card that is most meaningful to them, they are more likely to be motivated to complete the trial and contribute to its success.

Positive association

Receiving a “desired” reward creates a stronger positive association with the trial and its organizers.

Perception of value

Selecting a gift card or payment that is personally relevant to them increases the perceived value of the incentive.

By offering a choice of incentives to participants, researchers create a positive and rewarding experience, which can lead to increased motivation, engagement, and willingness to participate in future clinical trials.

Essentials

Uber Gift Card
Safeway, Albertsons, Vons, Acme, Shaws, Randalls, Gift Card
CVS Gift Card

Life

Amazon Gift Card
Visa Card
Walmart Gift Card

Entertainment

Fandango Card
AMC gift card
hulu
"The cornerstone of ethical research is respecting participant autonomy. By providing choices in compensation, we move closer to realizing this ideal."
Prof. Elise Kim
Research Ethicist
Compensation choice acknowledges that one size doesn't fit all. Just as each individual's response to treatment can be unique, so can their preferences and needs related to compensation
Prof. Elise Kim
Research Ethicist
"True patient-centered research recognizes the importance of choice at every stage, including compensation."
Dr. Nina Patel
Patient Engagement Specialist

Subject Experience

A more compelling experience

The clinical trial compensation process should be seamless and flexible for subjects because it respects their autonomy, ensures a more diverse participant pool, and enhances retention and compliance, ultimately supporting the integrity and success of the research.

Compensation choice can be delivered via email, SMS message, or printed for in-person delivery, depending on the need and trial logistics. Initial messages followed up with automated reminders help assure ongoing engagement. Post-claim messages may be used in various ways, including additional feedback requests to reinforce the importance of your study or add an extra thank you. 

Typical Cadence

Day 0 – Initial compensation delivery

Day 1 – Reminder for unclaimed compensation

Day 5 – Reminder for unclaimed compensation

Day 15 –  Additional reminders

A final reminder 5 days prior to expiration

Email, SMS, or in-person delivery

Subject compensation claim page

Compensation choice improves enrollment & retention by 23%

Clinical Trial Landing Page show gift card choices

Researcher Experience

Convenience & Flexibility

The clinical trial compensation process should be seamless and flexible for subjects because it respects their autonomy, ensures a more diverse participant pool, and enhances retention and compliance, ultimately supporting the integrity and success of the research.

Compensation choice can be delivered via email, SMS message, or printed for in-person delivery, depending on the need and trial logistics. Initial messages followed up with automated reminders help assure ongoing engagement. Post-claim messages may be used in various ways, including additional feedback requests to reinforce the importance of your study or add an extra thank you. 

Typical Cadence

Day 0 – Initial compensation delivery

Day 1 – Reminder for unclaimed compensation

Day 5 – Reminder for unclaimed compensation

Day 15 –  Additional reminders

A final reminder 5 days prior to expiration

Compensation Delivery

Add subjects individually or load a complete list for instant delivery.

Adding subjects for compensation for a clinical trial

Compensation Delivery

Add subjects individually or load a complete list for instant delivery.

Edit, resend or revoke compensation deliveries

Schedule a Design Call

1. Let’s design something brilliant! The goal of the call is to understand your goals and design something you can share with your team. 

2. No obligation:  It’s just to highlight the possibilities! 

3. No credit card:  If you want to sign up, TruCentive is free to try — no credit card is required to send samples.

4. No minimum:  Add a few dollars or a few thousand.

5. No setup fee: We’ll spend time with you to design a stunning delivery that makes you and your organization look good.

More than gift cards

  • 3,000+ Major Brand Gift Cards – 150 countries
  • 85,000+ Local merchant gift cards
  • You choose or let your recipient enter their zip code and choose
  • Pre-Paid Visa & MasterCard cards – Digital and Physical Options
  • 10,000+ Merchandise options – No shipping, no markup
  • Payments – Deposit to Debit Card – Deposit to Bank Account – PayPal (300+ countries) & Venmo

 

TruCentive gives you the tools to deliver rewards and incentives in ways that magnify your brand and delight your recipients.

Sign up and try us out! If you would like a setup call after you have had a chance to experiment, no problem

There’s no obligation and no credit card to get started sending examples.

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Create “Grade-A” content

Use powerful features to quickly create professional-looking incentive deliveries

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Reimagine your productivity

Eliminate the time and frustration managing the procurement, delivery, and management of your rewards and incentives deliveries