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Calculating ROI of Your Next Incentive Program

Four Insights That Will Permanently Change How You Deliver Rewards, Gifts, and Incentives

Getting the most from your Sales, Marketing, or HR budget is more critical now than ever. You’re likely leaving money on the table with your current Reward, Gift, and Incentive programs. Here are four statistics that may change how you evaluate incentive program ROI. 

Starbucks claimed $181 million in revenue from money on gift cards and loyalty accounts that customers didn’t spend in fiscal year 2021  — a figure that amounted to about 4.3% of its net income. 


“Together Walmart and Starbucks held about $3.5 billion in deferred gift card revenue,” said Lael Brainard, a member of the Federal Reserve Board


Preview - Egift claim rates over time

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