Case studies / Kate Farms
Kate Farms accelerates survey responses with digital rewards
Kate Farms connected TruCentive with REDCap to reward patients and families for completing an anonymous survey. Branded digital compensation helped the team reach nearly its entire response goal within the first 24 hours.
Kate Farms · Medical nutrition
The program
Customer
Kate Farms
Medical nutrition
Program scope
An anonymous survey of patients and families
Rewards and experience
Digital compensation for completed surveys. REDCap integration and branded email.
Gather more feedback in less time
Kate Farms wanted feedback from patients and families who had used its nutrition formulas. The team needed more responses in less time, with an efficient way to deliver, track and audit survey compensation.
Connect REDCap surveys with rewards
TruCentive integrated with REDCap to deliver deidentified compensation for completed surveys. Respondents received an immediate reward through an email featuring Kate Farms’ logo and a tailored thank-you.
The team could track and audit compensation in real time. Faster responses also let researchers submit some study data as a conference abstract.
Increase in survey response rate
Compared with prior surveys
Reduction in survey completion time
Fewer staff hours
To implement the survey
Customer perspective
“I’m so grateful that we were able to use your services for this research study – without it we would likely still be collecting data!”
Vanessa Millovich (Carr), DCN, RDN, LDN
Clinical Nutrition Manager, Kate Farms
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Explore the capabilities
See the TruCentive capabilities relevant to this program.
Give research teams a faster path to feedback.
Connect survey rewards and research with TruCentive.