WAPA makes Gold Star recognition personal from message to reward

Western Area Power Administration (WAPA) uses TruCentive to make Gold Star Awards personal and easy to receive. Employees learn why they are being recognized and access a gift-card reward through a branded experience.

Western Area Power Administration · Public power

At a glance

The program

Customer

Western Area Power Administration
Public power

Program scope

Gold Star employee and team recognition

Rewards and experience

Gift-card awards with recipient choice. Personalized recognition and branded reward access.

The challenge

Recognize contributions as they happen

WAPA’s Gold Star program recognizes employee and team contributions through gift-card awards. Its on-the-spot approach calls for a recipient experience that makes appreciation clear, personal and easy to act on.

How the program worked

Connect the recognition to the reward

TruCentive brings the Gold Star message and reward access into one branded experience. Messages can identify the nominator, explain the contribution being recognized and guide the employee to open the award.

Recognizing a specific contribution, such as helping keep the team safe, makes appreciation concrete. The award connects an employee’s actions with the difference those actions make for the team.

The experience

Give employees a reward they can enjoy

The program is designed to let employees choose gift cards from a range of merchants within their award amount. Recipient choice turns a shared approach to recognition into something each employee can enjoy.

Program details

Appreciation made personal

On-the-spot recognition

Acknowledge meaningful contributions.

Personal award messages

Connect recognition to a specific action.

Gift-card choice

Let recipients choose how to enjoy it.

Your next program

Make the reason for recognition part of the reward.

Make employee recognition personal with TruCentive.

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