Survey Rewards and Incentives

Four reasons why participants respond to surveys:

1. Incentives & Rewards

Gift cards, cash, points, entries into a drawing, discounts, access to premium content, etc.
Even small rewards can tip someone from “nah” to “okay, I’ll do it,” especially if the time cost is clear and reasonable.

2. Desire to Be Heard / Influence Decisions

People like to share their opinions and feel they’re shaping products, services, policies, or experiences.
“Your feedback helps us improve” is powerful when it feels genuine and specific (“We’ll use this to improve clinic wait times” vs. generic corporate fluff).

3. Interest in the Topic

If the survey is about something that matters to them (health condition, job role, hobby, brand they use, political issue, etc.), they’re much more willing to engage.
Niche or identity-relevant topics can dramatically boost completion rates.

4. Altruism / Helping Research or Others

Especially in academic, medical, and social research, people want to contribute to science, help future patients, improve services for others, or “give back.”
This works best when the purpose and potential impact are clearly explained in simple terms.

Motivate Your Audience

Purpose / impact

“Help us improve how patients experience X.”
“Your feedback directly shapes our next product update.”

Voice & status

“We’re asking you because you’re an experienced [role: coordinator/customer / participant].”
“You’re part of a small group whose opinion really matters.”

Altruism

“Your input will help others like you / future patients / other customers.”

Fair incentive

Clear, concrete: “You’ll receive a $ thank-you (or your choice of X, Y, Z).”

Ease & respect

“This will take about 5–7 minutes, mobile friendly, no account required.”

Use Your Brand

Using your brand in research and incentives turns a simple survey into a relationship-building moment. Familiar branding signals trust and legitimacy, reassures people their time and data are valued, and clearly connects the experience to you instead of a faceless study. Consistent visuals and tone make participation feel like part of your overall customer or participant journey—not an interruption—so every invite, reminder, and reward quietly reinforces who you are and why you care, laying the groundwork for long-term loyalty.

Two “brands” to work with:

Researcher / institutional brand

Conveys trust, rigor, and privacy: university, hospital, research firm, or “Independent Research Team.”
Great for: ethical reassurance, seriousness of the study, confidentiality.

Customer/sponsor brand (the company whose customers or participants are being surveyed)

Conveys relevance, familiarity, and emotional connection.
Great for: “This is about the stuff you actually use / experience.”

Keywords that Motivate

Make it easy

quick · short · 5-minute · simple · hassle-free · one-click · mobile-friendly · on your schedule

Offer a clear incentive

reward · thank-you · gift card · cash · points · bonus · exclusive offer · guaranteed incentive

Explain why their input matters

your voice · influence · shape · improve · drive change · direct feedback · insight we rely on

Show how it helps others

help others · improve experiences · better service · future customers · future patients · community impact

Target people who care about the topic

for [role] like you · experts · insiders · power users · engaged customers · frequent users · experienced professionals

Make it Easy

Offer a clear incentive
Explain why their input matters
Show how it helps others
Target people who actually care about the topic
If you tell me the kind of surveys you’re running (customers, employees, patients, panelists, etc.), I can help translate these 5 into specific wording and incentive strategies.

Quick and Easy & Higher conversions, happier recipients

Make it easy for your respondents to claim their incentive. Send a single gift card or give them recipients choice and curate a selection of cards to choose from – Reminders and post-claim follow-up messages assure that you AND your incentives are remembered!

Provide Choice

Offering a choice of reward options—like a mix of popular gift cards—respects the fact that not everyone loves the same brands (there are plenty of “Starbucks haters,” tea drinkers, and non–coffee people out there). When participants can pick what fits their tastes and lifestyle, the incentive feels more personal and fair, not like a one-size-fits-all freebie they’ll never use. That sense of control boosts satisfaction, reduces “wasted” rewards, and makes people more willing to take part again—strengthening both your research and your relationship with them.

Automate

Automating your reward process turns incentives from a manual headache into a smooth, reliable part of your program. Instead of tracking spreadsheets, chasing approvals, and sending gift cards one by one, rewards go out instantly and accurately when a survey is completed, a visit is finished, or a milestone is met. That means faster gratification for participants, fewer errors and delays, and full visibility into who was paid, when, and how. At scale, automation saves hours of admin time, tightens compliance and audit trails, and lets your team focus on running great research—not running gift cards.

If you have a program you would like to discuss or brainstorm new ways to motivate your prospects, customers, or partners, drop us a note. We’ve had the opportunity to run programs with a wide variety of organizations across many different industries.

Ready to design something brilliant?

Schedule a free design session

A design session is the perfect way to show you how TruCentive can help you realize your rewards, gifts, or payout goals in a real-world scenario, building a complete project with everything from your logo, design options, and messaging to incentive selection, deliveries, and reminders.

When we’re done, you’ll:

Possess a solid grasp of constructing your project.

Have a comprehensive understanding of best practices for incentive delivery.

Learn the secrets of the incentives industry and the savings and advantages of utilizing TruCentive for your next program.

If you’re ready to start designing on your own, sign up and start sending samples. There’s no credit card required to start exploring your creative side!