Columbia University brings control to participant payments

Columbia University Irving Medical Center (CUIMC) used TruCentive to centralize research participant payments across studies. Finance and study teams gained a shared view of payout activity, with consistent controls for study setup, reporting and closeout.

Columbia University · Higher education and medical research

At a glance

The program

Customer

Columbia University
Higher education and medical research

Program scope

Multiple research studies

Rewards and experience

Research participant payments. Study teams and finance; multi-account controls.

The challenge

See the full payment lifecycle

CUIMC lacked a unified view of participant payments across studies. Manual reporting, inconsistent handling of unclaimed payments and incomplete audit records made oversight and reconciliation difficult as its research portfolio grew.

How the program worked

Bring study teams and finance together

Reusable templates standardized study payment structures and approvals. Multi-account management and role-based permissions organized studies, funding and staff access within TruCentive.

Finance gained real-time statuses, balances and payment histories across studies. Payout actions were recorded with time stamps and user information, and unclaimed payments were managed under institutional rules.

Program details

Visibility across every study

One view of payment activity

Statuses, balances and histories.

Consistent study setup

Reusable templates and defined roles.

A documented payment history

Payout actions, time stamps and users.

Customer perspective

“TruCentive has streamlined our study payout process, giving us clear, real-time visibility into every study and payout within a single platform.”

Raquel Marin, AVP, Deputy Controller

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