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Resources / Resource Library

Guides, research, and tools for every incentive program

White papers, case studies, webinars, ebooks, and checklists — everything your team needs to design better programs, prove ROI, and reduce incentive spend.

All resources are free — no gating, no forms required for most content.

This is an abstract image of the TruCentive resource library which contains articles, white papers, news releases, and other information to help you get the most out of your incentive programs
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resources across guides, white papers, webinars, and case studies

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content types — white papers, guides, webinars, case studies, ebooks, checklists

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new resources added every month

TruCentive for Microsoft Teams
TruCentive Launches Microsoft Teams Integration
Holiday Giving Checklist
This holiday season is the perfect time to show employees your appreciation with an unexpected gift. Download the Holiday Giving Checklist.
Holiday Incentive
Gift cards provide recipients, whether employees, customers or partners, the freedom to chose the Holiday Incentive that they want.
National Work and Family Month
National Work and Family Month seeks to promote a healthy work-life balance and highlight the importance of supporting employees’ personal and family needs.
Halloween Engagement
Halloween is the perfect time for a workplace celebration and an opportunity to build Halloween engagement
Rethinking the Holiday Party
Maybe your team might not be so keen on joining you for that Christmas or Holiday party anymore.
National Coffee Day
National Coffee Day is celebrated on September 29, and its close relative – International Coffee Day – is observed on October 1st. Both provide an excellent opportunity to show appreciation
Onboarding and Retention
Labor markets remain tight. The trend is set to continue. Successful onboarding and retention is essential to welcome new employees and to retain current staff.
The Perfect Customer Thank You
Thanking customers is important. Receiving a sincere thanks makes clients, partners and customers feel more valued.
Crafting the Perfect Customer Apology
Mistakes do happen. Quickly acknowledging and then correcting issues is important. A direct and sincere customer apology from someone in your organization is one of the most important actions you
Wellness Month
National Wellness Month celebrates healthy practices and is meant to educate people on the numerous ways that they can thrive.
TruCentive Adds On-Demand Branded Swag to Boost Corporate Identity
TruCentive announces the expansion of its merchandise catalog featuring a wide array of premium gift products suitable for every occasion
Generational Incentive and Reward Mistakes
Today’s workplace includes folks from many generations. Incentives and rewards need to reach across generations.
Phony Employee Recognition
Employee recognition is an essential part of any organization’s employee engagement and retention strategy. But watch out for phony employee recognition.
International Beer Day
International Beer Day is right around the corner. It’s a perfect time to get employees together for a small gathering and to celebrate your favorites.

CONTENT TYPES

Find exactly what your program needs

Every resource is written for the people who run incentive programs day-to-day — not vendors or consultants. Filter by content type to find what you need.

White Papers

In-depth analysis and original research on incentive program design, ROI measurement, and industry benchmarks.

Guides

Practical, step-by-step guidance for building, launching, and optimizing every type of incentive program.

Webinars

Recorded sessions, live demos, and expert interviews — watch at your own pace or join upcoming live events.

Case Studies

Real program results from TruCentive customers — claim rates, spend savings, and measurable business impact.

Ebooks

Comprehensive reference guides covering incentive strategy, program benchmarks, and platform how-to content.

Checklists

Quick-reference tools for campaign setup, compliance review, and program launch — built for busy program managers.

FEATURED RESOURCES

Most downloaded this month

Resources your peers are reading right now — updated monthly based on actual downloads and engagement.

White Paper

The True Cost of Free Incentive Delivery

How breakage models cost organizations 20–32% more than advertised — and what the numbers actually look like at scale.

Guide

The Complete Guide to Employee Recognition Programs

From spot bonuses to milestone awards — how to design a recognition program that drives engagement and retains top talent.

Case Study

How a 2,000-Person Retailer Saved 28% on Incentive Spend

A national retailer moved from a breakage-model platform to TruCentive and recovered $240K in previously lost reward value.

ALL RESOURCES

Browse the full library

Webinar

Live Demo: Building a MultiSelect Campaign in 30 Minutes

Watch our team build a complete branded reward program — logo, recipients, incentive selection, and automation — in real time.

Ebook

Incentive Program Benchmarks: 2025 Edition

Claim rates, average reward values, top incentive categories, and delivery channel performance across 14,000+ active programs.

Checklist

Before You Launch: 12-Point Campaign Readiness Checklist

Everything your team needs to verify before sending your first campaign — brand kit, recipient data, automation, and compliance.

White Paper

HIPAA-Compliant Incentive Delivery for Clinical Trials

How to structure participant compensation programs that meet IRB requirements, HIPAA de-identification standards, and audit trail obligations.

Guide

Integrating TruCentive with Your HRIS: A Technical Guide

Step-by-step instructions for connecting Workday, BambooHR, and major HRIS platforms to trigger automated reward delivery on milestones.

Case Study

Market Research Firm Increases Survey Completion by 34%

By switching from prepaid Visa cards to MultiSelect delivery, a leading research firm saw participation rates climb across all study types.

COMMON QUESTIONS

Resource Library — frequently asked questions

Yes. Most resources in the TruCentive library are ungated — you can read, download, or watch without filling out a form. A small number of in-depth white papers require a name and email to receive a PDF copy.

We publish at least four new resources every month — typically a mix of one guide or white paper, one case study, one webinar recording, and one practical checklist or template.

Yes. All resources are licensed for internal use. You’re welcome to share PDFs, links, and webinar recordings with colleagues — no restrictions on internal distribution.

We occasionally feature case studies and contributed articles from customers and industry practitioners. Reach out to our team via the contact page if you’re interested in contributing.

Yes — subscribe to the TruCentive Resource Update and receive a monthly digest of new guides, case studies, and webinar recordings directly in your inbox.

See a TruCentive program built live in 30 minutes

We build a complete project with your logo, recipients, and incentive selections. You leave ready to send.

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