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Resources / Resource Library

Guides, research, and tools for every incentive program

White papers, case studies, webinars, ebooks, and checklists — everything your team needs to design better programs, prove ROI, and reduce incentive spend.

All resources are free — no gating, no forms required for most content.

This is an abstract image of the TruCentive resource library which contains articles, white papers, news releases, and other information to help you get the most out of your incentive programs
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resources across guides, white papers, webinars, and case studies

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content types — white papers, guides, webinars, case studies, ebooks, checklists

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new resources added every month

Pivoting HR to Remote Incentives
HR professionals need to recognize and reward remote working success. Organizations should also find new alternatives to location-based incentives for employees that help preserve bragging rights about the cool-place-to-work factor.
TruCentive Expands International Reach
TruCentive announced greater international reach with new merchant International Gift Cards to expand its global catalog
Motivating Employees
Employee recognition is vital to success at every organization. Start now and make a strong statement.
Compensation for Clinical Trials
B2B Gift Card Survey Results
Coffee with TruCentive webinar: Listen as we discuss our 2021 B2B Gift Card Survey Results.
Survey Rewards and Incentives
One of the biggest problems organizations face when conducting surveys is low response rates; Survey Rewards & Incentives make a difference.
Ways Incentives Build Customer Loyalty in a Digital Era
A great way companies can build loyalty through incentives is by recognizing their best customers.
Using Gift Cards for Employee Rewards and Incentives
Rewards build motivation, increase productivity, and cultivate a sense of loyalty towards team members and the company.
Using Event Gamification to Rock Your Next Event
Gamification techniques have now become commonplace in events of all types given their positive impact on attendance, engagement, and the overall event experience.
Free Gift Card Delivery
Consider these seven ways that free gift card delivery may actually cost you more and give you less value.
Gift Card Survey
Coffee with TruCentive webinar: We cover a variety of gift card delivery tips and tricks to maximize incentive success.
The Economics of Gift Card Incentive Programs
Gift Card Programs can be great motivators. Learn the economics of marketing, sales, and employee Gift Card Programs and how to avoid some of the costly pitfalls.
Incentives in the Channel – Using the Science
Coffee with TruCentive webinar replay: Learn how your peers are using incentives to increase their channel success.
Healthy Behavior Incentives
Tailored employee incentives encourage a patient’s wellness efforts, providing a longer, more sustained compliance and overall program success rate.
Meetings, Events, and Surveys – Incentive Tips, Tricks & Tactics
Coffee with TruCentive webinar replay: Event, Survey, or Meeting Incentives, and the options to optimize the value of your incentives.

CONTENT TYPES

Find exactly what your program needs

Every resource is written for the people who run incentive programs day-to-day — not vendors or consultants. Filter by content type to find what you need.

White Papers

In-depth analysis and original research on incentive program design, ROI measurement, and industry benchmarks.

Guides

Practical, step-by-step guidance for building, launching, and optimizing every type of incentive program.

Webinars

Recorded sessions, live demos, and expert interviews — watch at your own pace or join upcoming live events.

Case Studies

Real program results from TruCentive customers — claim rates, spend savings, and measurable business impact.

Ebooks

Comprehensive reference guides covering incentive strategy, program benchmarks, and platform how-to content.

Checklists

Quick-reference tools for campaign setup, compliance review, and program launch — built for busy program managers.

FEATURED RESOURCES

Most downloaded this month

Resources your peers are reading right now — updated monthly based on actual downloads and engagement.

White Paper

The True Cost of Free Incentive Delivery

How breakage models cost organizations 20–32% more than advertised — and what the numbers actually look like at scale.

Guide

The Complete Guide to Employee Recognition Programs

From spot bonuses to milestone awards — how to design a recognition program that drives engagement and retains top talent.

Case Study

How a 2,000-Person Retailer Saved 28% on Incentive Spend

A national retailer moved from a breakage-model platform to TruCentive and recovered $240K in previously lost reward value.

ALL RESOURCES

Browse the full library

Webinar

Live Demo: Building a MultiSelect Campaign in 30 Minutes

Watch our team build a complete branded reward program — logo, recipients, incentive selection, and automation — in real time.

Ebook

Incentive Program Benchmarks: 2025 Edition

Claim rates, average reward values, top incentive categories, and delivery channel performance across 14,000+ active programs.

Checklist

Before You Launch: 12-Point Campaign Readiness Checklist

Everything your team needs to verify before sending your first campaign — brand kit, recipient data, automation, and compliance.

White Paper

HIPAA-Compliant Incentive Delivery for Clinical Trials

How to structure participant compensation programs that meet IRB requirements, HIPAA de-identification standards, and audit trail obligations.

Guide

Integrating TruCentive with Your HRIS: A Technical Guide

Step-by-step instructions for connecting Workday, BambooHR, and major HRIS platforms to trigger automated reward delivery on milestones.

Case Study

Market Research Firm Increases Survey Completion by 34%

By switching from prepaid Visa cards to MultiSelect delivery, a leading research firm saw participation rates climb across all study types.

COMMON QUESTIONS

Resource Library — frequently asked questions

Yes. Most resources in the TruCentive library are ungated — you can read, download, or watch without filling out a form. A small number of in-depth white papers require a name and email to receive a PDF copy.

We publish at least four new resources every month — typically a mix of one guide or white paper, one case study, one webinar recording, and one practical checklist or template.

Yes. All resources are licensed for internal use. You’re welcome to share PDFs, links, and webinar recordings with colleagues — no restrictions on internal distribution.

We occasionally feature case studies and contributed articles from customers and industry practitioners. Reach out to our team via the contact page if you’re interested in contributing.

Yes — subscribe to the TruCentive Resource Update and receive a monthly digest of new guides, case studies, and webinar recordings directly in your inbox.

See a TruCentive program built live in 30 minutes

We build a complete project with your logo, recipients, and incentive selections. You leave ready to send.

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